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Commtouch's Commitment to Privacy
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At Commtouch, we strive to protect customer and reseller privacy while accessing or using our anti-spam solutions. To protect the privacy of these entities, Commtouch has implemented a number of policies, as detailed in this document.
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Reseller and Customer Privacy
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As a developer and provider of anti-spam solutions, Commtouch is committed to the following:
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Not to solicit, gather, store, release or otherwise use personal information of its actual or prospective customers, resellers and/or individuals or other entities affiliated with its customers and resellers (collectively referred to as "Associated Entities"), provided that customary contact information of Associated Entities shall be maintained in the ordinary course of Commtouch's business. Contact information will only be used by Commtouch or authorized Commtouch resellers to contact Associated Entities that provide such information in connection with Commtouch product offerings, and will not be divulged or transferred to other third parties.
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Not to monitor, edit, store or release email content of Associated Entities.
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To maintain the integrity of the anti-spam solution, which was built with our Associated Entities' privacy at the forefront of the design. In communicating with Enterprise Gateways, the Commtouch Anti-Spam Detection Center only receives certain characteristics of email messages in an encrypted (sometimes "hashed") and automated manner. The Detection Center does not receive email content, including attachments. The Detection Center sends automated responses back to Enterprise Gateways. All communications between the Detection Center and gateways are routed through secure SSL communication links, which utilize the proprietary anti-spam communication protocol.
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To employ high level industry standard measures in reducing the risk of exposing the Detection Center to exposure to third party hackers or other systems' operators (see paragraph entitled "Security" below).
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To endeavor to remain continually updated concerning the latest methods and techniques for maintaining system privacy, and to employ such methods and techniques as circumstances may warrant.
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Security
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Our server facilities have physical, electronic and managerial security measures in place to protect against the loss, misuse and alteration of the systems and information under our control. We use secure servers with encryption for certain transactions and confidential data. We maintain a firewall to protect data within our local area network and our servers are maintained in secured access, locked facilities.
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We allow only qualified Commtouch technicians access to the server facilities that house the Detection Center. These employees have signed on non-disclosure agreements, and are prohibited from reconfiguring Commtouch computers in any manner that may compromise the high level privacy protections implemented by Commtouch in providing its solutions.
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Privacy Laws
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Commtouch has been a developer and provider of email messaging solutions for over thirteen years and is well versed in the need to maintain privacy and comply with all relevant privacy laws governing the use, disclosure, maintenance, handling, etc. of user data and/or email content. Commtouch shall continue to adhere strictly to all relevant privacy laws in providing its anti-spam solutions, and to treat sensitive and/or confidential third party information with the high degree of care necessary to ensure the privacy of such information.
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Commtouch will honor all lawful and valid orders, search warrants and/or subpoenas that require Commtouch to turn over information it possesses to the requesting authority. To the extent allowable and possible, Commtouch will provide advance notice to any third party that may be affected by the transference of information to the requesting authorities. Furthermore, Commtouch retains the right to transfer information to authorities under exigent circumstances, in order to protect the physical safety of Commtouch, its employees, users or the general public, or the property thereof.
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